FAQ

What is Giordano?

Giordano is a leading international retailer of apparel and accessories for men, women, and children. It operates over 2,500 stores in 40 countries, focusing on simplicity, quality, service, and value.

Where is Giordano from?

The company’s registered head office is in Hong Kong.

How long has Giordano been operating in the Middle East?

Giordano has been operating in the Middle East since 1993.

What is Giordano Junior?
  • For children aged 3 to 14 years
  • Available at selected Middle East stores
What is Giordano’s competitive advantage?
  • Quality products at competitive prices
  • Exceptional customer service
  • Flexible global exchange policy
Where does Giordano source its merchandise?

Merchandise is sourced from nominated factories in China and parts of Asia.

How does Giordano ensure quality control?
  • Regional offices in Hong Kong and China inspect quality
  • Factories follow strict quality guidelines
Does Giordano have a loyalty program?
  • W.W.S – World Without Strangers
  • Cardless, point-based membership
  • Available in UAE, Saudi Arabia, Kuwait, Qatar & Oman
Can I shop online using WWS membership?

Currently, WWS membership cannot be used for online purchases.

How are shipments delivered?
  • Delivered by nominated courier companies
  • Usually within 5 working days
Can I track my order?

Track your order using the AWB number via SMSA or Aramex.

Is it safe to shop online at Giordano?

Yes. The site uses SSL encryption and payments are processed securely through HyperPay.

Can I amend or cancel my order?

Orders cannot be changed or canceled online. Items can be returned at Giordano stores in Saudi Arabia.

What is the return & exchange policy?

Items can be returned or exchanged at any Giordano store in Saudi Arabia. Please review our Return & Exchange Policy .

How can I contact Customer Service?
How do I pay for products online?
  • Visa
  • MasterCard
  • American Express
  • Secure payment via HyperPay
How can I apply for a job at Giordano?

Visit the Careers section or email your resume to resume@giordano.com.sa.